PRIVACY POLICY

Beautiful Mind Mental Health Services
Effective Date: August 11, 2025

Beautiful Mind Mental Health Services (“Beautiful Mind Mental Health Services,” “Beautiful Mind,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information and health information of individuals who visit our website, contact our office, request services, or receive services from us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the steps we take to protect your information.

By using our website or providing information to Beautiful Mind Mental Health Services, you acknowledge the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide to us through our website, contact forms, appointment requests, telephone calls, email communications, or other interactions with our practice.

Depending on how you interact with us, information we may collect includes:

• Full name
• Date of birth
• Address
• Email address
• Telephone or mobile phone number
• Emergency contact information
• Insurance information
• Billing and payment information
• Information submitted through online forms
• Information provided when requesting or scheduling an appointment

If you become a patient or request healthcare services, we may collect information necessary to provide and coordinate your care, including:

• Medical history
• Mental health history
• Current symptoms and concerns
• Medications
• Treatment history
• Psychiatric evaluations
• Treatment plans
• Clinical notes and records
• Information provided by you or individuals authorized to participate in your care

Health information is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable.

When you visit our website, certain information may be collected automatically through cookies, analytics, security tools, or similar technologies. This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Referring website or webpage
• General website usage information

This information may be used to maintain website security, understand how visitors use our website, and improve our website and services.

Beautiful Mind Mental Health Services may use personal information for healthcare, administrative, operational, and legitimate business purposes, including:

• Responding to questions and inquiries
• Scheduling and managing appointments
• Providing psychiatric and mental health services
• Conducting psychiatric evaluations
• Providing medication management and other services
• Communicating with patients regarding their care
• Sending appointment reminders
• Processing payments and insurance claims
• Maintaining patient records
• Managing our practice and administrative operations
• Providing customer and administrative support
• Improving our website and services
• Maintaining the security of our systems
• Complying with applicable laws and regulations
• Responding to lawful requests from government authorities or law enforcement

Where permitted by applicable law and based on the appropriate consent, we may also use your contact information to communicate with you by telephone, email, or text message.

If you provide consent to receive SMS or text messages from Beautiful Mind Mental Health Services, you may receive text messages relating to appointments, scheduling, appointment reminders, administrative communications, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to a text message. You may also contact our office directly to request that SMS communications be discontinued.

Consent to receive SMS messages is not a condition of receiving healthcare services.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Beautiful Mind Mental Health Services does not sell, rent, or share your SMS consent or mobile phone number with third parties or affiliates for their own marketing purposes.

If necessary to provide services or operate our practice, information may be shared with service providers that assist us with legitimate healthcare, administrative, technology, communication, or business functions, subject to applicable privacy and confidentiality requirements.

Beautiful Mind Mental Health Services may share personal information when reasonably necessary to provide healthcare services, operate our practice, process transactions, or comply with applicable laws.

Depending on the circumstances, information may be shared with:

• Healthcare providers involved in your care
• Pharmacies and other healthcare professionals involved in your treatment
• Insurance companies and healthcare payers
• Billing and payment processing providers
• Electronic health record and practice management platforms
• Appointment scheduling and communication platforms
• Website hosting and technology providers
• Information technology and security providers
• Professional service providers assisting our practice
• Government agencies or regulatory authorities when required by law
• Law enforcement or other parties when required or permitted by law

We take reasonable steps to ensure that service providers who handle personal information on our behalf maintain appropriate safeguards and use the information only for authorized purposes.

We do not sell personal information or protected health information.

We do not share SMS consent with third parties or affiliates for their own marketing purposes.

Beautiful Mind Mental Health Services takes the privacy and security of protected health information (“PHI”) seriously.

When HIPAA applies, PHI is collected, used, maintained, and disclosed in accordance with applicable HIPAA requirements.

This website Privacy Policy does not replace our Notice of Privacy Practices, which provides additional information about how we use and disclose protected health information and the rights available to patients under HIPAA.

If you are a patient and would like a copy of our Notice of Privacy Practices, please contact us using the information provided below.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic communication system, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, we encourage you to use reasonable caution when transmitting sensitive information electronically.

Our website may contain links to third-party websites, platforms, or services.

Third-party websites may have their own privacy policies and practices. Beautiful Mind Mental Health Services does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Our website may use cookies and similar technologies to support website functionality, security, analytics, and performance.

Cookies may allow us to understand how visitors interact with our website and help us improve the website experience.

You may be able to adjust your browser settings to refuse or limit cookies. Disabling certain cookies may affect the functionality of portions of our website.

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement.

When healthcare services are provided to minors, information will be handled in accordance with applicable federal and state laws and regulations governing minors and protected health information.

Depending on applicable federal and state law, you may have certain rights regarding your personal information and protected health information.

These rights may include the ability to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate information
• Request information regarding certain disclosures of your health information
• Request restrictions on certain uses or disclosures of your health information
• Request copies of certain records
• Opt out of certain communications, including SMS communications

Certain rights may be subject to legal limitations or exceptions.

Patients may have additional rights under HIPAA. Please refer to our Notice of Privacy Practices for additional information regarding your rights concerning protected health information.

Beautiful Mind Mental Health Services may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will post the updated Privacy Policy on this webpage and update the effective date.

We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect personal information.

If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact us.

Beautiful Mind Mental Health Services

Phone: 240-744-1086

Email: candice.caesar@bmmhs.com

Website: https://beautifulmindmentalhealthservices.com/home